Who is eligible to become a Troy Community Center Pass holder?
Different rates exist for Troy residents, non-residents who work in Troy, and non-residents but all are eligible to purchase many of the recreation passes at the Community Center. All passes require proof of residency and/or employment verification in order to obtain a discounted rate.
How much does it cost to be a pass holder?
There are many different pass categories - annual, monthly, and daily. Visit the Fitness Pass page to see current rates.
At what age can my child workout in the Fitness room?
Anyone 14 years of age and older is allowed in the Fitness Room. We will also allow a child who is 13 to workout providing they attend one of our fitness room orientations.
Are fitness classes included with my pass?
At this time, fitness classes are an additional fee and not included with passes. We hope to bring this back soon. See available classes in the current Recreation Guide.
Why is there a 30-minute max on cardio equipment?
Occasionally throughout the year the fitness room experiences a larger than normal volume of pass holders. During these times we ask that workouts be kept to 30 minutes per machine if others are waiting. Once your 30 minutes is up you are welcome to move to another machine.
How do I cancel my recreation pass?
Annual passes and the prepaid portion (current month) of a recreation pass are non-refundable. Annual pass holders will be sent a letter during the final month of membership and given the option to renew. If the pass holder does not wish to continue their membership, then they do not need to respond and their pass will automatically expire. For pass holders who pay monthly through our EFT process, they must complete a cancellation request before the 26th of the billing month to prevent their account from being charged for the upcoming month. The EFT billing date is on the 1st of the month. Your checking or credit card account will continue to be charged until the cancellation request is submitted. Telephone or verbal instructions are not considered official requests.
What is the NSF fee?
The City of Troy charges a NSF fee of $25 for any financial transaction that is returned by your bank as unpayable. This would include checks or EFT transactions involving your bank account or credit card. Please notify the Recreation Department if your account number or credit card's expiration date changes by completing a new EFT form as soon as possible. This will help ensure that you will not be charged an NSF fee.
CHANGING EFT BILLING INFORMATION:
- Log in to your account at https://onlinereg.troymi.gov/wbwsc/webtrac.wsc/login.html
- Your Username is your household number
- Your Password is your last name in ALL CAPS or your organization's name in ALL CAPS
- Go to MY ACCOUNT > Update > Billing Information
Who is eligible to use the family locker room?
Children under 10 with a parent/guardian or an individual of any age requiring special attention may use the family locker room. Everyone must be clothed at all times in the locker and shower areas but can undress in the secure changing rooms.
What do I do with my purse, wallet, keys or any other personal items when I am using the recreation areas?
We offer free lockers designed for small items. See staff for location and instructions.
Does the Community Center have an Automated External Defibrillator (AED)?
There are three units and they are located at the Control Desk, Indoor Pool Office and Administrative Desk. Trained staff is available to administer First Aid and CPR including AED when the facility is open.