How much does it cost to be a pass holder?
There are many different pass categories - annual, monthly, and daily. Please consult the pass rates on the Community Center.
Do you offer Birthday Party packages?
Due to COVID-19 and limited staffing, we are not offering Birthday Party packages at this time. We plan to resume offering a variety of Birthday Party packages by January 2022.
Check back on the Troy Community Center page or sign up for our enewsletter for updates.
How do I register for a Troy Rec program?
You must create a Household # with Troy Recreation before registering. Once your account is created, you can register for any program. Learn how to do so here.
PLEASE NOTE: If you create your account online, you will need to verify your residency to receive the resident rate. You will automatically receive the non-resident rate if you don’t do this before registering. Email driver’s license to firstname.lastname@example.org or bring proof of residency to Troy Community Center.
Can I register my grandchildren for a program?
No, you cannot register grandchildren outside of your household for Troy Rec programs. You must have a signed registration form and waiver from the parent/guardian.
I received my Recreation Guide in the mail. Why can't I register for a program?
Registration begins on a set date every season. The resident registration date can be found on the front cover and table of contents page. We allow extra time between the guide being sent in the mail and the registration date to make sure everyone has a chance to see available programs. Registration begins at 8 am online and in person on the registration date. Please be advised that you must provide proof of residency in order to receive the resident rate.
Why can't I register over the phone?
To participate in our programs, you must acknowledge/sign the liability waiver. This is done during online registration or when you complete the registration form in person.
Why can't I add family members to my household that do not live with me?
We are fortunate to be able to offer our residents discounted pricing. We would not be able to offer this if we give this discount to non-resident family members.
Why can't I register my children if they are listed in my household?
Many of our programs are based on age and grade criteria. Please call our office to make sure we have all of your household information up to date.
Do I need to be a member to register for a program?
No. Memberships refer to the Fitness Center or Aquatic Center only. You do need to have a household account created before registering for any program. This is how we track resident vs non-resident participation, and make sure that residents receive a discount.
Learn how to create your household here. You MUST provide proof of residency via email or in person in order to receive the resident rates.
How do I pay an old balance?
ONLINE BALANCE PAYMENT INSTRUCTIONS:
- Log in to your account at https://onlinereg.troymi.gov/wbwsc/webtrac.wsc/login.html
- Your Username is your household number
- Your Password is your last name in ALL CAPS or your organization's name in ALL CAPS
- Go to MY ACCOUNT > History & Balances > Pay Old Balances