Policies

Participants are expected to be courteous towards other users and staff, and follow the following rules and regulations. Violation of any may be cause for suspension or termination of facility use privileges and/or legal prosecution:

• Food is permitted in open space and common areas in the building. Groups, clubs, organizations, and rentals may bring in packaged, individually sized food in manufacturer sealed, airtight containers or wrappers. Items may not be handed out in common areas or hallways without prior approval. An individual may bring their own snack, drink, or meal, but they cannot share. Alcohol is only allowed through preferred caterers with license within the Banquet Center.
• No bicycles, tricycles, skateboards, rollerblades, scooters, skates, or shopping carts. All bicycles must be placed in supplied bicycle racks at the main entrance. 
• Only persons conducting Recreation or City of Troy-affiliated business will be allowed to solicit for the sale of goods and services in the Community Center. Flyer racks and poster frames are designated for City of Troy programs and services only. Outside flyers and announcements may be posted in the north vestibule. Any unapproved flyers or signage found throughout the building will be removed and disposed of by the department. 
• No conducting services, programs, classes, training, or events that are similar or in conflict with services, programs, classes, or events sponsored by the Recreation Department.
• No smoking of any kind, including eCigarettes. 
• No person shall sleep in the Community Center.
• No person shall enter the Community Center or remain in the Community Center without a shirt and shoes, with the exception of locker rooms and pool area. All clothing must exhibit good taste and contain no offensive words or pictures (as deemed by staff).
• No person shall interfere with other patrons’ use of the facility through extremely poor personal hygiene.
• No person shall bring a pet or other animal into the Community Center unless they are service animals as defined by Michigan law, or part of a recreation program.
• No patron will enter “Staff” areas or use staff equipment without permission.
• No person shall willfully annoy another person.
• No person shall engage in loud or boisterous behavior.
• Behavior within the Community Center that disturbs another person or invades their privacy, including, but not limited to, staring at, photographing, or videotaping patrons or staff, is prohibited.
• No person shall be in a state of intoxication that causes a public disturbance. People under the influence of, or in possession of alcohol, drugs, or other controlled substances may be reported to police for further investigation. 
• No person shall engage in behavior that is disruptive, abusive, harassing, or threatening in nature to patrons or staff.
• No person shall use profane, obscene, or offensive language.
• No person shall loiter on the premises under circumstances that warrant alarm for the safety or health of any person or property in the vicinity.
• No person shall damage or deface public property.
• No theft or damage to Community Center property or materials.
• No violation of any local, state or federal law within the Community Center. Fighting will result in immediate removal from the facility. 
• No weapons (such as a knife, firearm, or other dangerous object). 

Report accidents and injuries to the Fitness or Administrative Desk.

• First aid supplies are available and shall be self-administered.
• Lifeguards possess CPR and AED certifications and will apply lifesaving techniques when required.
• There are four AEDs located in the Community Center (one at the fitness desk, one in the pool area, one in the banquet area, and one by the front admin desk).
• Community Center staff will not provide transportation.
• An ambulance may be called upon request or at the discretion of staff members. 
• If a person is unconscious or unable to respond, staff will call an ambulance. 
• All accidents and injuries requiring assistance will be documented in an Injury Report.
• The City of Troy is not responsible for accidents or injuries that are incidental to the activities and/or use of the facility or equipment at the Community Center.
• In the event of fire, pull the fire alarm and exit the building through the nearest exit.  Do not use the elevator; use the stairs. Follow instructions from the Community Center staff in all emergency situations. Emergency evacuation plans and shelter areas are posted in each room.

Photographers commonly take photos of events at the Troy Community Center, which are subsequently used in flyers, promotional materials, on our websites, social media accounts, in the Troy Recreation guide, Troy Today magazine,and by sponsors. If you prefer not to be included, please let the photographer know prior to being photographed.

Petitioners are not allowed inside the Community Center. Petitioners may ask people to sign petitions outside of the Community Center. Petitioners may not block entrances or exits to the Community Center and must be at a suitable distance from the doors for patrons to enter and exit the Community Center.

It is not acceptable for petitioners to harass or verbally abuse patrons in order to get them to sign the petition, or because they will not sign the petition. If petitioners harass Community Center patrons they will be asked to leave.

The Recreation Department will collect only the information needed to contact patrons, such as mailing address, email address, phone number, etc., in order to ensure the proper eligibility, notification, price, and the collection of fees. When creating a household in our system, patrons submit their:

• Name
• Email Address
• Physical Residence Address
• Postal Address
• Telephone Number
• Emergency Contact Phone Number
• Other Identifying Information
  
  

To remain consistent with our intent of including everyone in our facilities and programs, while providing guidance regarding program registration for transgender and gender non-conforming individuals, as well as restroom/locker room usage at the City’s recreation facilities.

The City of Troy Recreation Department recognizes the rights of all individuals to participate in recreational activities without judgment or fear. Participation in these recreation opportunities encourage social interaction, improves the physical and psychological well-being of its participants and enhances quality of life.

For definitions of terms such as transgender, gender non-confirming, gender expression, and more, please see the Michigan Department of Attorney General Transgender Policy (6.8.21) here. 

POLICIES

The Troy Recreation Department encourages individuals to register for activities and to use the Recreation Department’s facilities/restrooms/locker rooms based on their gender identity.

Program Registrations

We encourage the player to register for programs that are comprised of other players with similar skill levels. This will be done on a case by case basis, in consultation with the player.  

Privacy Rights

The Troy Recreation Department recognizes the privacy rights of all individuals when using restrooms and locker rooms. For the privacy and comfort of all guests at the Troy Community Center, there are single stall private changing areas in the all gender locker room available without request. Guests utilizing the all gender locker room should change in the private stalls due to the frequent presence of minor children in this area. The Troy Family Aquatic Center has single stall restrooms located outside the park attached to the concession stand.  

Feedback Welcome

To encourage all guests to utilize Troy’s Recreation services, we welcome an open discussion and feedback in an effort to continually improve our services to best meet the needs of all of our patrons. Should you have any suggestions or additional input, please ask to speak with a full time Recreation Supervisor, Assistant Recreation Director, or the Recreation Director.