FAQ
General
There are many different pass categories - annual, monthly, and daily. Please consult the pass rates on the Community Center.
Birthday Party packages are not available at this time due to staffing.
You must create a Household # with Troy Recreation before registering. Once your account is created, you can register for any program. Learn how to do so here.
PLEASE NOTE: If you create your account online, you will need to verify your residency to receive the resident rate. You will automatically receive the non-resident rate if you don’t do this before registering. Email driver’s license to parksandreconline@troymi.gov or bring proof of residency to Troy Community Center.
PLEASE NOTE: If you create your account online, you will need to verify your residency to receive the resident rate. You will automatically receive the non-resident rate if you don’t do this before registering. Email driver’s license to parksandreconline@troymi.gov or bring proof of residency to Troy Community Center.
No, you cannot register grandchildren outside of your household for Troy Rec programs. You must have a signed registration form and waiver from the parent/guardian.
Registration begins on a set date every season. The resident registration date can be found on the front cover and table of contents page. We allow extra time between the guide being sent in the mail and the registration date to make sure everyone has a chance to see available programs. Registration begins at 8 am online and in person on the registration date. Please be advised that you must provide proof of residency in order to receive the resident rate.
To participate in our programs, you must acknowledge/sign the liability waiver. This is done during online registration or when you complete the registration form in person.
We are fortunate to be able to offer our residents discounted pricing. We would not be able to offer this if we give this discount to non-resident family members.
Many of our programs are based on age and grade criteria. Please call our office to make sure we have all of your household information up to date.
No. Memberships refer to the Fitness Center or Aquatic Center only. You do need to have a household account created before registering for any program. This is how we track resident vs non-resident participation and make sure that residents receive a discount.
Learn how to create your household here. You MUST provide proof of residency via email or in-person in order to receive the resident rates.
Learn how to create your household here. You MUST provide proof of residency via email or in-person in order to receive the resident rates.
ONLINE BALANCE PAYMENT INSTRUCTIONS:
- Log in to your account at https://onlinereg.troymi.gov/wbwsc/webtrac.wsc/login.html
- Your Username is your household number
- Your password is your last name in ALL CAPS or your organization's name in ALL CAPS
- Go to MY ACCOUNT > Balances > Pay Old Balances
2023 Membership Fee Increase
Membership fees were last increased in January 2019. Over the last several years, we have had increased operating costs.
Membership freezes were originally implemented when we billed every four months. Because we now bill monthly, this option is no longer needed. If you need to take a break, simply cancel and return whenever you like. Existing freezes will be honored.
- Freeze requests received prior to January 1, 2023 will be honored if within existing freeze policy (see below). We will stop accepting freeze requests on January 1, 2023.
- A pass freeze is extended members for a minimum of two months to a maximum of six months. Freeze to begin on the 1st of the month and end on the last day of the month. This request must be received prior to the 26th of the upcoming billing month. If you request to return before the two month minimum, you will be charged for the months the pass was frozen.
After evaluating all of our membership types and benchmarking with other communities, we decided this category was no longer in high demand. Only a small percentage of our members were in this category. Those members will be automatically charged the new Non-Resident rates.
You will be automatically charged the new Non-Resident rates starting on January 1, 2023.
We emailed an announcement of all changes to all current members on October 31, 2022. We also send a hard copy through the mail to the address on file. It is possible your email address or mailing address is not up to date, or that our message went to your junk mail. Please call us at 248-524-3484 to check.
Member cancellations may be submitted online or in person at the Troy Community Center during our open hours.
We are in the process of streamlining our fitness membership paperwork as we update them for the January changes. It is likely the process will be easier to rejoin than it has been in the past.
Please contact us at parksandreconline@troymi.gov and a staff member will be in touch to discuss your individual situation.
No, there is not an initiation fee to join.
The increases include raising staff wages by at least $2/hour for all of the part time staff in the building in order to get people to apply for our positions. Also, all supplies have increased dramatically. For instance, chlorine for the pool has doubled in price from $100/bucket to $200/bucket over the past year.
Fitness Center
All are welcome to purchase a TCC membership. Different rates exist for Troy residents, non-residents who work in Troy, and non-residents. All passes require proof of residency and/or employment verification in order to obtain a discounted rate. Memberships can be purchased at the Front Desk or the Fitness Center Desk.
There are a variety of rates based on whether you would like to purchase an ongoing membership, annual, or single month. Day passes are available as well. Visit this page to see the current rates.
Anyone 14 years of age and older is allowed in the Fitness Room. We will also allow a child who is 13 to workout providing they attend one of our fitness room orientations.
At this time, fitness classes are an additional fee and not included with memberships. We hope to bring this option back in the future.
Current fitness classes can be viewed in the latest Recreation Guide. Those with current/active memberships receive a discount off of these classes.
Current fitness classes can be viewed in the latest Recreation Guide. Those with current/active memberships receive a discount off of these classes.
Occasionally throughout the year the fitness room experiences a larger than normal volume of pass holders. During these times we ask that workouts be kept to 30 minutes per machine if others are waiting. Once your 30 minutes is up you are welcome to move to another machine.
Annual passes and the prepaid portion (current month) of a recreation pass are non-refundable. Annual members will be sent a letter during the final month of membership and given the option to renew. If the pass holder does not wish to continue their membership, then they do not need to respond and their pass will automatically expire. For members who pay monthly through our EFT process, they must complete a cancellation request before the 26th of the billing month to prevent their account from being charged for the upcoming month. The EFT billing date is on the 1st of the month. Your checking or credit card account will continue to be charged until the cancellation request is submitted. Telephone or verbal instructions are not considered official requests.
The City of Troy charges a NSF fee of $35 for any financial transaction that is returned by your bank as unpayable. This would include checks or EFT transactions involving your bank account or credit card. Please notify the Recreation Department if your account number or credit card's expiration date changes by completing a new EFT form as soon as possible. This will help ensure that you will not be charged an NSF fee.
CHANGING EFT BILLING INFORMATION:
- Log in to your account at rec.troymi.gov/login
- Your Username is your household number
- Your Password is your last name in ALL CAPS or your organization's name in ALL CAPS
- Go to MY ACCOUNT > Update > Billing Information
Children under 10 with a parent/guardian or an individual of any age requiring special attention may use the family locker room. Everyone must be clothed at all times in the locker and shower areas, but can undress in the secure changing rooms.
We offer free lockers designed for small items. See staff for location and instructions.
There are three units and they are located at the Control Desk, Indoor Pool Office and Administrative Desk. Trained staff is available to administer First Aid and CPR including AED when the facility is open.
Indoor Pool
Yes, children under the age of 10 must be supervised in the aquatic area by an individual 16 years of age or older. If the child is 6 years or younger they must be directly supervised (within arm's reach) in the water by an individual age 16 or older. The Troy Community Center staff is trained to prevent accidents and provide care in the event of an emergency.
For safety reasons, floatation devices are not allowed. Coast Guard approved lifejackets are acceptable.
The indoor leisure pool is regulated at 82–84º and includes slides, kiddie water features, and lap lanes (20 yards long, 44 laps = 1 mile) at a depth of 4 feet. Separate therapy pool is regulated at 88–91º and is at a depth of 3.5 feet.
For safety reasons, only water bottles are allowed in the pool area.
Children that are not potty trained are welcome to swim. Approved swim diapers and rubber pants are required.
Slide users must be 42" tall and able to swim to the stairs unassisted. A swim test may be required. For children age 10 and under a slide is available in the kiddy area.
Members may attend open swim at no cost. Non-members must pay the current day pass rate. See current rates here.
Yes. All visitors receive a wrist band for the day that allows re-entry throughout the given day.
Troy Family Aquatic Center
Yes, children under the age of 10 must be supervised by an individual 16 years of age or older. If the child is 6 years or younger they must be directly supervised (within arm’s reach) in the water by an individual age 16 or older. The Troy Family Aquatic Center staff is trained to prevent accidents and provide care in the event of an emergency.
Slide users must be 42" tall and able to swim to the stairs unassisted. A swim test may be required. For children age 10 and under a slide is available in the kiddy area.
Children that are not potty trained are welcome to swim; approved swim diapers and rubber pants are required. Swim diapers may be purchased at the admission window on a limited basis. For sanitary reasons we require diapers be changed in the bathhouse and not on the pool decks. Refunds will not be issued for unforeseen water contamination. It is suggested parents encourage children to use the rest rooms regularly. During busy days management may clear the pools for mandatory breaks.
A covered picnic area is available outside the Aquatic Center. No outside food or drink is allowed inside the Aquatic Center. A concession area is available inside the Aquatic Center for food and drink items that are purchased form the concession area only. Only water bottles are allowed in the facility.
No, these items are not allowed for safety reasons. Coast Guard approved lifejackets are allowed.
Yes, an area in the main pool and the kiddy section is shaded. These spaces are available to rent. We recommend sunscreen and sun protection to make your day fun and safe. Don't forget your towels and sunscreen!
Yes. We regulate the temperature at approximately 78 degrees.
Only residents with proof of residency will receive the resident rate. Non-residents pay a separate rate.
No. Only household members at the same address may be added to a membership. This is a Recreation Department policy that applies to all memberships and programs.
No, guest passes from previous years are not accepted.
No. An adult from the household using the pass must sign the form at the time of purchase. However, you may purchase a Recreation gift card, which can be used towards TFAC passes.
Senior Programs
The majority of programs are open to Troy residents and non-residents. Check the Recreation Guide or Fifty Forward newsletter for any exceptions.
50+ programs are geared towards ages 50 and up. However, all adults 18+ are welcome to register. Exceptions would include a specific age requirement stated in the program description listed in the Recreation Guide or Fifty Forward newsletter.
- There are motorized wheelchairs available at most entrances to the Community Center.
- We welcome the participation of persons with disabilities in our programs and facilities. Please mark the “Accommodations Box” on your registration form when registering if you need special accommodations. To allow sufficient time to coordinate program inclusion and make reasonable accommodations, please register at least two weeks prior to the program start date. If you have questions about Accommodations, please call us at 248-524-3484.
Check out our Fifty Forward Newsletter to stay informed on what is going on. Click here to see our current edition or sign up for our bi-weekly Fifty Forward email here.
Submit an application to see current availability.
Yes, the Recreation Department is no longer offering drop-in programs. You must enroll and pay any registration fees in advance. Registration can be done online at rec.troymi.gov/login or in person at the Troy Community Center.
Rainbow Preschool
Yes. All preschoolers in the program must be fully potty trained. They must be independent using the restroom. The use of disposable undergarments is not permitted, this includes both diapers and pull ups.
No, we do not offer before and after care. We only offer half-day options. Children should be dropped off and picked up promptly. Late fees will be imposed for consistent tardiness when picking up your child.
Children will be prevented from harming themselves, other children, adults and equipment. This will be done in the most positive manner possible and in such a way as the help children develop self-control, self-direction and self-esteem. The instructors use what we call R & R method: remove the child from the undesirable situation and redirect the child's attention. We strive ourselves on having open communication with parents. We want all children to succeed in our program, be happy and safe.
Rainbow Preschool provides the daily snack. We do occasionally put out a list of requests for families to bring in snacks for holiday parties. A child is welcome to celebrate his/her birthday with the children in his/her class by selecting a special snack option for the day. We ask parents not to bring snacks from home due to children that may have allergies..
In order to properly withdraw your child from Rainbow Preschool, a Withdrawal Form must be filled out and signed by the parent or guardian. Verbal notification to withdraw your child is not acceptable. Please contact Amy Campeau, our Youth Recreation Supervisor to obtain the Withdrawal Form.
- Your registration fee is non-refundable.
- Deadline to receive a refund for your first and last month of tuition will be listed on your receipt.
- If withdrawing after the start of school written notification must be received by the 25th of the month to stop future tuition payments from being taken.
- All refunds are subject to a $10.00 processing fee.
- Tuition can not be transferred to another student or family for any reason. Lost tuition due to a withdrawal can not be transferred into a credit or to another family.
Registration Fees: Registration fees are paid during the time of enrollment and all registration fees are non-refundable. Shall you choose to withdraw your child and wish to re-enroll in the same school year you will be required to pay the non-refundable registration fee again.
All participants must pay tuition using our Electronic Funds Transfer process through the Troy Recreation Department or pay in full (You may pay tuition in full before the start of the school year.). Payments will be automatically deducted, monthly, from the account you designate beginning October 1 for 7 months ending in April.
You may call the Recreation Hotline by 8:15 am for morning classes and 11:45 am for afternoon classes at 248.689.9756. If the Troy School District is closed, our program will be cancelled as well. This information is also posted on the weather updates page. Parents will be instructed on how they will be notified of cancellations.
In March, we will hold parent/teacher conferences to discuss your child and the progress he/she is making. If the teachers have any other concerns, they will address the issues with the parent individually.
Yes, each class will have two field trips, one in the fall and one in the spring.
Yes, we have a playground right outside our doors, designed specifically for our program. This playground was updated in the summer of 2023. If the weather allows, we will play outside. Appropriate dress required.
Yes, please make sure to let us know of any allergies your child has. We can omit snack items from our menu, and add items to make sure all children have a snack safe for them.
Sports
Yes. Non-residents are permitted to participate in department sponsored youth and adult athletic programs. Additional fees may apply to those who are Non-Residents.
Yes. Troy Recreation will assign teams to individuals without a child playing after coaches/parents are assigned teams accordingly. A background check will be performed on all volunteers involved in programs. Fill out the Volunteer Coach Form if you are interested.
No. A child may register and be listed on a Recreation roster while participating on the school team, but participation in both programs at the same time is a violation of MHSAA rules.
We have outdoor courts at Boulan Park, Brinston Park, and Redwood Park, and indoor courts at the Troy Community Center. Indoor courts are available during drop-in hours. The most updated drop-in schedule can be found here. Drop-in hours are available for fitness center members or with purchase of a day pass.
Our lessons and classes are offered seasonally and listings can be found in the Recreation Guide and Fifty Forward newsletter. Visit our Sports Page for additional information on classes offered and how to request a private lesson.
Our lessons and classes are offered seasonally and listings can be found in the Recreation Guide and Fifty Forward newsletter. Visit our Sports Page for additional information on classes offered and how to request a private lesson.
Please visit HERE for additional information and specifics:
Accessibility
We welcome the participation of persons with disabilities in our programs and facilities. Please mark the “Accommodations Box” on your registration form when registering if you or your child needs special accommodations. To allow sufficient time to coordinate program inclusion and make reasonable accommodations, please register at least two weeks prior to the program start date. If you have questions about Accommodations, please call us at 248.524.3484.
Below are some of the steps we have taken to be ADA compliant:
- Accessible parking lots with handicapped spaces
- Wheelchair-accessible entrances
- Wheelchair-accessible section of front desk counter
- Accessible stalls in all restrooms
- Spacious hallways and aisles
- Elevator to access second floor
- ADA-compliant wheelchair lift for pool
- Troy R.Y.D.E. provides transportation to Troy residents that are 60+ or adults 18+ with disabilities. Troy R.Y.D.E vehicles are wheelchair accessible. This is a free service.
Troy R.Y.D.E. provides transportation to Troy residents that are 60+ or adults 18+ with disabilities. Troy R.Y.D.E vehicles are wheelchair accessible. This is a free service. Learn more here.